Plain-language summary, not a substitute for the sections below: you pay monthly or annually, we do the AI-visibility work described in your plan, you can cancel any day and service stops immediately. Setup fees are not refunded. We report honestly and we guarantee no rankings, patient counts or revenue.
1. Who this agreement is between
These Terms of Service form a binding agreement between Muhammed Veysel Erin LLC, a Wyoming limited liability company trading as Citevio ("Citevio", "we", "us"), and the business that purchases our services ("you", "the client", "your practice").
Our registered address is 30 N Gould St, Ste 45178, Sheridan, WY 82801, United States. You can reach us at contact@citevio.com.
You accept these terms when you complete a purchase through our checkout, sign an order form, or begin receiving services from us — whichever happens first. If you are agreeing on behalf of a practice, you confirm you have authority to bind that practice.
Our services are sold to businesses, not to consumers. You confirm you are purchasing for business purposes.
2. What we provide
Citevio provides AI-visibility optimization and reporting. Depending on the plan you buy, this can include technical work on your website so AI crawlers can read it, Google Business Profile optimization, presence in the data sources engines read, content built to be quoted in AI answers, compliant review generation, competitor monitoring, and monthly before/after reporting across ChatGPT, Perplexity and Google Gemini.
The exact scope of your engagement is whatever is listed for your plan on our pricing page at the time you purchase, together with anything we agree in writing with you. Where the two differ, the written agreement between us takes precedence.
We work asynchronously by design: you receive written reports, recorded video walkthroughs and documented deliverables rather than standing meetings.
3. Plans, fees and setup
We offer three plans — Visibility, Authority and Dominance — each available on monthly or annual billing. Current prices are shown on our pricing page and at checkout. Those pages are the single source of truth for pricing; we do not restate figures here so that there is never a stale number in two places.
Every plan includes a one-time setup fee charged with your first payment. The setup fee covers the initial baseline measurement, technical repair, profile rebuilds and configuration work — real work that is performed once, at the start.
Annual plans are billed in full and in advance at a discount to the monthly rate. Setup fees are not discounted.
All fees are in US dollars and exclusive of any taxes that may apply to you. You are responsible for any taxes levied on your purchase other than taxes on our income.
4. Billing and renewal
Payments are processed by Stripe. We do not receive or store your full card or bank account numbers.
Monthly plans renew automatically every month on the anniversary of your first payment. Annual plans renew automatically every twelve months. Renewal continues until you cancel.
By purchasing, you authorize us to charge your saved payment method for each renewal at the then-current price for your plan. If we change the price of your plan, we will tell you at least 30 days before the change takes effect, and you may cancel before then.
You can view invoices, update your payment method, and cancel at any time from the customer portal we send you when your subscription begins.
5. Failed payments
If a payment fails, we will retry it and notify you. You have 10 days from the first failed attempt to update your payment method.
If payment has not succeeded after 10 days, we may pause delivery of your services. If it has not succeeded after 30 days, we may cancel your subscription. Pausing or cancelling for non-payment does not waive fees already due for work performed.
6. Cancellation
You can cancel any day. There is no lock-in period, no notice period and no cancellation fee.
Cancellation takes effect immediately. When you cancel, your subscription stops, no further payments are taken, and we stop performing work on your account. You do not have to wait until the end of a billing period, and you do not have to ask us — you can do it yourself from the customer portal.
After cancellation, we will hand over the deliverables described in section 12 and remove our access to your systems within 14 days of your request.
Cancelling stops future charges. Whether any money already paid comes back is covered in the next section.
7. Refunds
Our refund policy is deliberately short and stated plainly, so there is nothing to discover later.
| What you paid | If you cancel |
|---|---|
| Monthly subscription fee | The current month is not refunded. Service stops immediately and no further months are charged. |
| Annual subscription fee | We refund the unused whole months remaining in your term, calculated from the date you cancel. The month in which you cancel is not refunded. |
| One-time setup fee | Not refundable, once setup work has begun. |
Why setup is treated differently: it pays for work that is done once, up front, and cannot be un-done or resold. If you cancel before we have begun that work, tell us and we will refund it in full.
Refunds are returned to the original payment method within 10 business days of approval. If you believe you have been charged in error, email us before opening a dispute with your bank — we would rather fix it directly, and we will.
8. City exclusivity on the Dominance plan
On the Dominance plan we commit, contractually, to work with only one cosmetic or Invisalign practice in your metropolitan area for as long as your subscription is active. While you are an active Dominance client, we will not accept a competing cosmetic or Invisalign practice in that metro.
"Metropolitan area" means the US Census-defined Metropolitan Statistical Area containing your primary practice address, unless we agree a different area in writing.
This commitment ends when your Dominance subscription ends — including if you downgrade to another plan or cancel. Once it ends, we are free to work with any practice in that area, and we are under no obligation to hold the position open for you.
Exclusivity applies only to cosmetic dentistry and Invisalign practices. It does not restrict us from working with businesses in other categories in your area.
9. What we do not guarantee
We do not guarantee rankings, citation positions, how often an AI engine names your practice, patient volume, appointment bookings or revenue. Anyone in this field who guarantees those things is either misinformed or misleading you.
The reason is structural: ChatGPT, Perplexity and Google Gemini are third-party systems. They change their models, their data sources and their behavior without notice and without our involvement. We can build and maintain the signals those engines read. We cannot control what they output.
What we do commit to is this: the technical setup will be completed and documented, the work described in your plan will be performed, and you will receive honest before/after reporting — including when the numbers are bad — so you can judge the results yourself and fire us if they do not justify the cost.
ChatGPT, Perplexity and Gemini are trademarks of their respective owners. Citevio is not affiliated with, endorsed by, or partnered with OpenAI, Perplexity AI or Google.
10. What we need from you
Our work depends on access. To deliver your plan, you agree to:
- Give us the access we ask for — website or CMS, Google Business Profile, relevant listing and review platforms — in a reasonable time.
- Respond to questions that block delivery within a reasonable period, usually a few business days.
- Give us accurate information about your practice, services, locations and credentials. We publish what you tell us; if it is wrong, that becomes a problem you own.
- Not ask us to publish false, misleading or non-compliant claims, including anything that would breach dental advertising rules in your state.
If access or answers are delayed, delivery timelines move accordingly. Prolonged non-response does not pause billing, because the plan remains reserved for you — but tell us and we will find a fair arrangement rather than quietly charging for work we cannot do.
11. Review generation and compliance
Where your plan includes review generation, we operate under strict rules. We invite only real patients of your practice. We never write reviews, never offer incentives in exchange for reviews, and never filter or gate who gets asked based on how satisfied they appear.
This keeps you on the right side of the Federal Trade Commission's rule on fake and incentivized reviews, and of the review policies of Google and other platforms.
If you ask us to do anything that would breach those rules, we will decline. If you run incentivized or fabricated review activity through another party while we are engaged, we may end this agreement under section 15, and you carry the consequences of that activity.
12. Ownership of the work
Everything we create specifically for your practice — page content, structured data, profile copy, reports, screenshots of your results — is yours once it has been paid for. You keep it after cancellation. We will not remove published work from your website when you leave.
What stays ours is our own toolkit: our scanning engine, our methodology, our internal playbooks, templates, prompts and software. Delivering work to you does not transfer any of that, and you may not resell or redistribute it.
You keep ownership of everything you give us — your brand, logos, photographs, patient-facing materials — and you grant us permission to use them only as needed to perform the services.
We may describe our work in anonymized form (for example, "a 4.8-star practice with 300+ reviews") in research and reporting. We will not name your practice, publish your results identifiably, or use you as a reference or case study without your written permission.
13. Confidentiality
Each of us may see the other's non-public information. Both of us agree to keep it confidential, use it only to perform or receive the services, and protect it with reasonable care.
This does not apply to information that is already public, that either of us knew before the other disclosed it, or that we are legally required to disclose. These obligations continue for three years after the agreement ends.
We do not ask for, want, or knowingly process patient health information. Do not send us patient records, treatment details or anything that would fall under HIPAA. If you send it anyway, we will delete it and tell you.
14. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to this agreement is limited to the amount you paid us in the three months immediately before the event giving rise to the claim.
Neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, lost patients or lost business opportunity, even if warned that they were possible.
Nothing in this section limits liability for fraud, willful misconduct, or anything else that cannot lawfully be limited.
Our services are provided as described in your plan and with reasonable skill and care. Beyond what is written in these terms, we make no other warranties, express or implied.
15. When we can end the agreement
We can end this agreement with 30 days' written notice for any reason, and immediately if you fail to pay, ask us to do something unlawful or non-compliant, or behave abusively toward our team.
If we end the agreement without cause, we refund the unused portion of any prepaid fees, calculated the same way as section 7. If we end it because of a breach by you, no refund is due.
Sections that by their nature should survive — ownership, confidentiality, limitation of liability, governing law — continue to apply after the agreement ends.
16. Changes to these terms
We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect. Continuing to use our services after that date means you accept the updated terms; if you would rather not, cancel before the date and the old terms govern until then.
The version in force is always the one published on this page, with the "last updated" date shown at the top. We do not backdate changes.
17. Governing law
This agreement is governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Wyoming, and both of us consent to that jurisdiction.
Before either of us starts a formal claim, we agree to try to resolve the matter directly, in writing, for 30 days. Most disagreements end there.
If any part of these terms is found unenforceable, the rest stays in force.
18. How to reach us
Email contact@citevio.com. We reply within one business day.
Postal: Muhammed Veysel Erin LLC, 30 N Gould St, Ste 45178, Sheridan, WY 82801, United States.
For how we handle personal data, see our Privacy Policy.