Plain-language summary, not a substitute for the sections below: you pay monthly or annually, we do the AI-visibility work described in your plan, you can cancel any day — billing stops immediately and we finish the month you have already paid for. Setup fees are not refunded once the work has begun — with one exception, the 45-day citation guarantee in section 8. We report honestly and we guarantee no rankings, patient counts or revenue.
1. Who this agreement is between
These Terms of Service form a binding agreement between Muhammed Veysel Erin LLC, a Wyoming limited liability company trading as Citevio ("Citevio", "we", "us"), and the business that purchases our services ("you", "the client", "your practice").
Our registered address is 30 N Gould St, Ste 45178, Sheridan, WY 82801, United States. You can reach us at contact@citevio.com.
You accept these terms when you complete a purchase through our checkout, sign an order form, or begin receiving services from us — whichever happens first. If you are agreeing on behalf of a practice, you confirm you have authority to bind that practice.
Our services are sold to businesses, not to consumers. You confirm you are purchasing for business purposes.
2. What we provide
Citevio provides AI-visibility optimization and reporting. Depending on the plan you buy, this can include technical work on your website so AI crawlers can read it, Google Business Profile optimization, presence in the data sources engines read, content built to be quoted in AI answers, compliant review generation, competitor monitoring, and monthly before/after reporting across ChatGPT, Perplexity, Gemini and Google AI Overviews.
The exact scope of your engagement is whatever is listed for your plan on our pricing page at the time you purchase, together with anything we agree in writing with you. Where the two differ, the written agreement between us takes precedence.
We work asynchronously by design: you receive written reports, recorded video walkthroughs and documented deliverables rather than standing meetings.
Before comparing an offer, use Citevio’s AI visibility agency question checklist to ask for the same delivery, reporting, cancellation and verification details from any provider.
3. Plans, fees and setup
We offer three plans — Visibility, Authority and Dominance — each available on monthly or annual billing. Current prices are shown on our pricing page and at checkout. Those pages are the single source of truth for pricing; we do not restate figures here so that there is never a stale number in two places.
Every plan includes a one-time setup fee charged with your first payment. The setup fee covers the initial baseline measurement, technical repair, profile rebuilds and configuration work — real work that is performed once, at the start.
Annual plans are billed in full and in advance at a discount to the monthly rate. Setup fees are not discounted.
All fees are in US dollars and exclusive of any taxes that may apply to you. You are responsible for any taxes levied on your purchase other than taxes on our income.
4. Billing and renewal
Payments are processed by Stripe. We do not receive or store your full card or bank account numbers.
Monthly plans renew automatically every month on the anniversary of your first payment. Annual plans renew automatically every twelve months. Renewal continues until you cancel.
By purchasing, you authorize us to charge your saved payment method for each renewal at the then-current price for your plan. If we change the price of your plan, we will tell you at least 30 days before the change takes effect, and you may cancel before then.
You can view invoices, update your payment method, and cancel at any time from the customer portal we send you when your subscription begins.
5. Failed payments
If a payment fails, we will retry it and notify you. You have 10 days from the first failed attempt to update your payment method.
If payment has not succeeded after 10 days, we may pause delivery of your services. If it has not succeeded after 30 days, we may cancel your subscription. Pausing or cancelling for non-payment does not waive fees already due for work performed.
6. Cancellation
You can cancel any day. There is no lock-in period, no notice period and no cancellation fee.
Cancellation takes effect immediately. When you cancel, your subscription stops and no further payments are taken. You do not have to wait until the end of a billing period, and you do not have to ask us — you can do it yourself from the customer portal.
You keep what you have already paid for. If that month's work has already started, we continue delivering it to the end of the period you have paid for; only the renewal stops. If it has not started, we stop there and refund that month in full under section 7. You are never in the position of having paid for a month and received nothing.
After cancellation, we will hand over the deliverables described in section 13 and remove our access to your systems within 14 days of your request. If you ask us to remove access while paid-for work is still outstanding, we do so and that work stops — the choice is yours, and we will tell you what is still pending before we act.
Cancelling stops future charges. Whether any money already paid comes back is covered in the next section.
7. Refunds
Our refund policy is deliberately short and stated plainly, so there is nothing to discover later.
| What you paid | If you cancel |
|---|---|
| Monthly subscription fee | If you cancel before we have started that month's work, the month is refunded in full and we stop there. If its work has started, the month is not refunded and we deliver it to the end of the period you paid for, as set out in section 6. Either way, no further months are charged. |
| Annual subscription fee | We refund what you paid, less the months already served, charged at our standard monthly rate for your plan. The annual discount is the price of a completed year, so it does not survive an early exit. The month in which you cancel counts as served unless we had not yet started its work. |
| One-time setup fee | Not refundable, once setup work has begun — except under the 45-day citation guarantee in section 8. |
What "started" means: the first deliverable of that month's plan has been scheduled or produced. If you are not sure which side of the line you are on, ask and we will tell you plainly rather than let the ambiguity work in our favour.
Why setup is treated differently: it pays for work that is done once, up front, and cannot be un-done or resold. If you cancel before we have begun that work, tell us and we will refund it in full.
Refunds are returned to the original payment method within 10 business days of our receiving your request, unless we tell you within 5 business days why it does not qualify. There is no approval step we can sit on: if we do not answer you inside those 5 business days, the refund is due. If you believe you have been charged in error, email us before opening a dispute with your bank — we would rather fix it directly, and we will.
8. The 45-day citation guarantee
If, within 45 days of the date we confirm your technical setup is complete, your practice has not been named by at least two of the four engines we track (ChatGPT, Perplexity, Gemini, Google AI Overviews) in at least one of the commercial-intent questions agreed with you at onboarding, we refund your one-time setup fee in full.
We cannot delay the clock by not starting it. We confirm setup completion in writing, and in any case no later than 30 days after we have received every access and answer we asked for. If we have not confirmed by then, the 45-day period starts on that 30th day.
Everything built stays yours: the structured data, the technical repairs, the pages, the profile work and every report already delivered. You keep them whether you continue or not.
How it is judged: by the same daily scan your monthly report is built from. You receive the exact prompts tested and the screenshots, so you can verify the result yourself rather than take our word for it. The agreed question set is recorded in writing at onboarding and a copy is sent to you before the work begins; if we did not send you one, the guarantee is judged on the questions actually tested in your first monthly report. The guarantee does not apply where we were unable to complete setup because access we asked for was not provided.
How to claim, and by when: email us within 30 days of the end of the 45-day period. Cancelling does not take the guarantee away — if you cancelled during those 45 days, you can still claim inside the same window. Once the window closes, the guarantee has expired.
This guarantee covers the one-time setup fee only. Monthly and annual subscription fees are dealt with in section 7. It is a refund promise, not a prediction: what we do and do not guarantee about outcomes is set out in section 10, and nothing here changes it.
9. Capacity limit and city exclusivity
Citevio works with a maximum of three cosmetic or Invisalign practices per US state at any one time. When a state reaches three, it closes to new clients until a slot opens. This is a capacity limit, not a sales tactic: every account is run by the founder, and the number is set by what one person can deliver properly.
On the Dominance plan this is tightened further into contractual metro exclusivity. We commit, contractually, to work with only one cosmetic or Invisalign practice in your metropolitan area for as long as your subscription is active. While you are an active Dominance client, we will not accept a competing cosmetic or Invisalign practice in that metro.
"Metropolitan area" means the US Census-defined Metropolitan Statistical Area containing your primary practice address, unless we agree a different area in writing.
This commitment ends when your Dominance subscription ends — including if you downgrade to another plan or cancel. Once it ends, we are free to work with any practice in that area, and we are under no obligation to hold the position open for you.
Exclusivity applies only to cosmetic dentistry and Invisalign practices. It does not restrict us from working with businesses in other categories in your area.
10. What we do not guarantee
We do not guarantee rankings, citation positions, how often an AI engine names your practice, patient volume, appointment bookings or revenue. Anyone in this field who guarantees those things is either misinformed or misleading you.
Section 8 is not an exception to this. There we do not promise that an engine will name you; we promise to hand your setup fee back if it has not happened within 45 days. The outcome stays outside our control. What we put on the line is our own money.
The reason is structural: ChatGPT, Perplexity, Gemini and Google AI Overviews are third-party systems. They change their models, their data sources and their behavior without notice and without our involvement. We can build and maintain the signals those engines read. We cannot control what they output.
What we do commit to is this: the technical setup will be completed and documented, the work described in your plan will be performed, and you will receive honest before/after reporting — including when the numbers are bad — so you can judge the results yourself and fire us if they do not justify the cost.
ChatGPT, Perplexity and Gemini are trademarks of their respective owners. Citevio is not affiliated with, endorsed by, or partnered with OpenAI, Perplexity AI or Google.
11. What we need from you
Our work depends on access. To deliver your plan, you agree to:
- Give us the access we ask for — website or CMS, Google Business Profile, relevant listing and review platforms — in a reasonable time.
- Respond to questions that block delivery within a reasonable period, usually a few business days.
- Give us accurate information about your practice, services, locations and credentials. We publish what you tell us; if it is wrong, that becomes a problem you own.
- Not ask us to publish false, misleading or non-compliant claims, including anything that would breach dental advertising rules in your state.
- Obtain and keep the consents you need to contact your own patients, including consent to send them text messages, before any review invitation goes out. The patient relationship is yours; so is the permission to use it.
If access or answers are delayed, delivery timelines move accordingly. Prolonged non-response does not pause billing, because the plan remains reserved for you — but tell us and we will find a fair arrangement rather than quietly charging for work we cannot do.
If your information causes a claim against us. You will defend and indemnify us against any third-party claim arising from information you gave us that turns out to be inaccurate, from content you instructed us to publish, or from review or marketing activity you ran outside this engagement. This is the mirror of section 15: what we get wrong is ours to carry, and what you get wrong is yours.
12. Review generation and compliance
Where your plan includes review generation, we operate under strict rules. Invitations go out from your practice's own system, in your name and configured and monitored by us — section 14 sets out where the data sits — and only real patients of your practice are invited. We never write reviews, never offer incentives in exchange for reviews, and never filter or gate who gets asked based on how satisfied they appear.
This keeps you on the right side of the Federal Trade Commission's rule on fake and incentivized reviews, and of the review policies of Google and other platforms.
If you ask us to do anything that would breach those rules, we will decline. If you run incentivized or fabricated review activity through another party while we are engaged, we may end this agreement under section 16, and you carry the consequences of that activity.
13. Ownership of the work
Everything we create specifically for your practice — page content, structured data, profile copy, reports, screenshots of your results — is yours once it has been paid for and, except as provided in section 8, stays yours. You keep it after cancellation. We will not remove published work from your website when you leave. Where section 8 applies, you keep the setup work even though the setup fee has been returned to you.
You also keep the measurement history. When our engagement ends, within 30 days of your request we hand over every scan result recorded for your practice as CSV files — the questions tested, the dates, the engines, and what each engine answered — together with the screenshots held on file. There is no charge for this and you do not need to be an active client to ask for it.
What stays ours is our own toolkit: our scanning engine, our methodology, our internal playbooks, templates, prompts and software. Delivering work to you does not transfer any of that, and you may not resell or redistribute it.
You keep ownership of everything you give us — your brand, logos, photographs, patient-facing materials — and you grant us permission to use them only as needed to perform the services.
We may describe our work in anonymized form (for example, "a 4.8-star practice with 300+ reviews") in research and reporting. We will not name your practice, publish your results identifiably, or use you as a reference or case study without your written permission.
14. Confidentiality
Each of us may see the other's non-public information. Both of us agree to keep it confidential, use it only to perform or receive the services, and protect it with reasonable care.
We do not publish, sell, share or trade client information — not your data, not your results, not your name — with anyone, at any point, including after our engagement ends. The only exceptions are a legal obligation we cannot refuse, and anything you have asked us in writing to publish. We do not need your permission to keep your information private; we need it to make anything public, and we will not ask casually.
The exclusions that apply in both directions are the ordinary ones: information that is already public, that either of us knew before the other disclosed it, or that we are legally required to disclose. These obligations continue for three years after the agreement ends, and our commitment not to publish your name or results has no end date.
We do not ask for, want, or knowingly process patient health information. Do not send us patient records, treatment details or anything that would fall under HIPAA. If you send it anyway, we will delete it and tell you.
Review invitations (Trust layer)
Where your plan includes review generation, the invitation is sent through a platform connected to your practice management system, under your practice's account and in your practice's name. We configure and monitor it; we do not receive patient names, contact details, appointment times or treatment information, and the invitation contains no health information. Where any arrangement would place us in the position of a business associate under HIPAA, we will sign a Business Associate Agreement before that work begins.
Booking-source measurement (Chair layer)
Where your plan includes booking-source measurement, we build the form field, the source options and the report template. The data stays in your systems. We do not receive patient names, phone numbers, appointment times or treatment details, and we do not want them. What reaches us is a monthly total that you report. Where call tracking is used, the account is opened in your practice's name and we read only the count.
15. Limitation of liability
What we take on ourselves
Some risks in this work are ours, and we would rather name them than hide behind a cap:
- If work we performed causes your Google Business Profile to be suspended, we do the reinstatement work at no charge, at priority, until it is resolved.
- If a review platform or the Federal Trade Commission raises a complaint about review activity we ran on your behalf, we handle the response and carry the cost of our own defence. This does not extend to review activity run by you or by another party.
- If we publish something on your behalf that is factually wrong because we got it wrong, we correct it publicly and at our expense, and we say on the page that the correction came from us.
The cap
The commitments in "What we take on ourselves" are performance obligations of ours; any monetary claim arising from them remains subject to this cap.
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to this agreement is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim.
Neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, lost patients or lost business opportunity, even if warned that they were possible.
Nothing in this section limits liability for fraud, willful misconduct, or anything else that cannot lawfully be limited.
Our services are provided as described in your plan and with reasonable skill and care. Beyond what is written in these terms, we make no other warranties, express or implied.
16. When we can end the agreement
We can end this agreement with 30 days' written notice for any reason, and immediately if you fail to pay, ask us to do something unlawful or non-compliant, or behave abusively toward our team.
One thing we will not use that right for. If we end your agreement without cause, we will not take on a competing cosmetic or Invisalign practice in your metropolitan area for six months afterwards. The notice period exists so we can stop work we cannot deliver, not so we can trade you for a better-paying competitor.
If we end the agreement without cause, we refund the unused portion of any prepaid fees pro rata at the price you actually paid — you do not lose the annual discount because we chose to stop. If we end it because of a breach by you, no refund is due.
Sections that by their nature should survive — ownership, confidentiality, the indemnity in section 11, limitation of liability, governing law and section 19 — continue to apply after the agreement ends.
17. Changes to these terms
We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect. Continuing to use our services after that date means you accept the updated terms; if you would rather not, cancel before the date and the old terms govern until then.
The version in force is always the one published on this page, with the "last updated" date shown at the top. We do not backdate changes.
18. Governing law
This agreement is governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Wyoming, and both of us consent to that jurisdiction.
Before either of us starts a formal claim, we agree to try to resolve the matter directly, in writing, for 30 days. Most disagreements end there.
If any part of these terms is found unenforceable, the rest stays in force.
19. General
Entire agreement. These terms, together with the plan you purchased and anything else we agree in writing, are the whole agreement between us. They replace any earlier proposal, email or conversation on the same subject.
Assignment. Neither of us may transfer this agreement without the other's written consent, except that either of us may transfer it to a buyer of substantially all of the business, on notice to the other.
Force majeure. Neither of us is responsible for a delay caused by something genuinely outside our control — an outage at a provider we depend on, a natural disaster, war, or a change in the law. This does not excuse payment for work already delivered.
Notices. Formal notices are given by email to the address on your account and to contact@citevio.com, and take effect the next business day. Everyday correspondence does not need this formality.
No waiver. If either of us does not enforce a right straight away, that right is not lost.
Headings. Headings are for convenience only and do not affect interpretation. Where a heading and the text under it differ, the text governs.
20. How to reach us
Email contact@citevio.com. We reply within one business day.
Postal: Muhammed Veysel Erin LLC, 30 N Gould St, Ste 45178, Sheridan, WY 82801, United States.
For how we handle personal data, see our Privacy Policy.